Milestones

Integrity is the critical element for building trust in every UCS relationship.

Trust is only earned over time and by demonstrating integrity and professional expertise at every opportunity.
  • Started

    1991

    Began operations by signing the first collection agency contract with American Express for debit card debt.

  • 1994

    Customized U.S. software for the Taiwan market to enhance operations.

  • 1995

    Joined the American Collectors Association (ACA).

  • 1997

    Expanded office space to 661 square meters and established a dedicated training department. Introduced a New Hire Orientation and On-the-Job Training (OJT) system.

  • 1998

    Entered the telecommunications sector. Annual recovery exceeded USD 335,000.

  • 1999

    Developed an advanced in-house collection system to streamline processes.

  • 2000

    Provided collection education and training to banks and offered collection-related support services. Several leading Taiwan banks adopted UCS’s collection system.

  • 2001

    Achieved a headcount of 300. Annual recovery exceeded USD 5.1 million. Expanded office space to 3,306 square meters and began purchasing non-performing loans (NPLs) in the financial industry.

  • 2002

    Integrated a high-volume auto-dialing system and expanded services to corporate and personal credit loans. Became a founding member of the Taiwan Financial Institutions Debt Collection Association.

  • 2003

    Offered collection and appraisal services for Asset Management Companies (AMCs).

  • 2004

    Achieved ISO 9001:2008 certification.

  • 2005

    Began purchasing mortgage auto NPLs.

  • 2006

    Upgraded and expanded the in-house Legal Division.

  • 2016

    Achieved ISO 27001:2013 certification.

  • 2019

    Reached a total of over 10 million accounts with a recovery amount exceeding USD 621.55 million.

  • 2020

    Introduced interruption management and file establishment services. Implemented the OKR (Objectives and Key Results) program to enhance performance.

  • 2021

    Adopted AI tools and launched proprietary platforms for case management.

  • 2022

    Expanded the field collections network.

  • 2024

    Entered international markets by expanding operations to Singapore, Malaysia, and the USA.